The Renaissance Er The Era Of The Individual - 1017 Words

The Renaissance period started in the 14th century and later ended in the 16th century. Right after the Gothic era ended the Renaissance period was born. Additionally, people believe that the Gothic era contained artwork that later evolved in the Renaissance time period. For instance, Gothic art had a naturalistic representation and so did Renaissance art. However, it was more obvious in the Renaissance art. During this time period there was sparks of interest in the sciences and arts. Before many people had forgot about them or either had no interest in them. The last time those two subjects were at a high note was before the middle ages. This revival of sciences and arts took place during the fifteenth century and is known as the Renaissance. The word Renaissance is French and means â€Å"rebirth†, which perfectly describes what happened to the arts and sciences. Ultimately, the Renaissance era was the era of the individual. Renaissance art included human beings and was a ch ange in the art world. The last time human beings were being represented in art was during classical antiquity. For instance, an artist named Donato Bardi created a naked life-size sculpture. He named it David and gave it contrapposto pose, which means the human figures legs and hips are turned in the opposite direction of the shoulders and chest. Bardi was the first artist to create a naked life-size sculpture during this time period. The architecture artwork created during this time was very accurate inShow MoreRelatedChristopher Marlowe s The Tragical History Of The Life And Death Of Doctor Faustus 1688 Words   |  7 PagesAfter the centuries of the Dark Ages, Europe began to rise from the dirt and social troubles into a modern civilization full of art and knowledge. The era of Renaissance shone above the peninsula of Italy and continuously moved to Western Europe and England. The era of reawakening began and the modern world started developing rapidly. In the 16th century, a playwright, poet and translator, Christopher Marlowe, decided to reach out even further than an ordinary human experience. In the age of socialRead MoreA Look Into the Medical Profession Essay2674 Words   |  11 PagesEmpire fell in Western Europe, medicine changed into a more localized profession. Ancient practices in medicine were altered because of individual observations and experiences. Surgical practices were greatly improved. Rogerius Salernitanus wrote the book â€Å"Chirurgia† which became the foundation of modern Western surgical manual up to today. When the Renaissance arrived, experimental investigations were increased, especially in dissections and examinations of dead bodies. Andreas Vesalius challengedRead MoreManagement and Technology Essay5706 Words   |  23 Pages Technology has always been the key factor for change in business. Before the steam hammer men would use axes and picks to break rock, however with technology mountains could be moved and the railroad began to flourish all over America. The modern era of technology was born during the Second World War; this was the coming of age for the computer. Towards the end of World War II International Business Machines helped the war effort by manufacturing a device that could translate encrypted messagesRead MoreInnovators Dna84615 Words   |  339 Pagesimprove your creative impact. In e Innovator’s DNA, authors Je Dyer, Hal Gregersen, and bestselling author Clayton M. Christensen ( e Innovator’s Dilemma, e Innovator’s Solution) build on what we know about disruptive innovation to show how individuals can develop the skills necessary to move progressively from idea to impact. 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Although this definition, or variations of it, has been used by a variety of writers (see, for example, McCarthy and Perreault, 1990; Kotler, 1991; Jobber, 2003), Littler and Wilson (1995, p. 1) have pointed toRead MoreContemporary Issues in Management Accounting211377 Words   |  846 Pagesdirect insights into specialized management accounting areas will Wnd this book to be an especially valuable reference source. Established Welds cannot grow in the absence of committed Wgureheads who tirelessly contribute to their development. One individual who has contributed immensely to management accounting thought and practice over the course of more than four decades is Michael Bromwich. 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Ionic Free Essays

Define and describe ionic and covalent bonds. An ionic bond is a type of chemical bond formed through an electrostatic attraction between two oppositely charged ions. A covalent bond is the chemical bond that involves the sharing of pairs of electrons between atoms. We will write a custom essay sample on Ionic or any similar topic only for you Order Now A compound is made when two or more atoms form a chemical bond, linking them together. The two types of bonds are ionic bonds and covalent bonds. In an ionic bond, the atoms are bound together by the attraction between oppositely charged ions. If the electron is shared equally between the atoms forming a covalent bond, then the bond is said to be nonpolar. An electron is more attracted to one atom than to another which forming a polar covalent bond. Ionic bonds are formed between a cation and an anion. Pure ionic bonding cannot exist: all ionic compounds have some degree of covalent bonding. An ionic bond is considered a bond where the ionic character is greater than the covalent character. The larger the difference in electronegativity between the two atoms involved in the bond, the more ionic the bond is. Bonds with partially ionic and partially covalent character are called polar covalent bonds. Ionic bonding is a form of no covalent bonding. Ionic compounds conduct electricity when molten or in solution, but not as a solid. They generally have a high melting point and tend to be soluble in water. The stable balance of attractive and repulsive forces between atoms when they share electrons is known as covalent bonding. For many molecules, the sharing of electrons allows each atom to attain the equivalent of a full outer shell, corresponding to a stable electronic configuration. Covalent bonding includes many kinds of interaction, including ? -bonding, ? -bonding, metal-to-metal bonding, agnostic interactions, and three-center two-electron bonds. The term covalent bond dates from 1939. The prefix co- means jointly, associated in action, partnered to a lesser degree in essence, means that the atoms share valence. Molecule H2, the hydrogen atoms share the two electrons via covalent bonding. Covalency is greatest between atoms of similar electronegativity. Covalent bonding does not necessarily require the two atoms be of the same elements, only that they are of comparable electronegativity. Although covalent bonding entails sharing of electrons, it is not necessarily delocalized. How to cite Ionic, Essay examples

Customer Satisfaction and Time Management free essay sample

When time is managed and organized wisely; it can make the difference between a productive day and a very hectic day. Using time management during an ordinary day can help reduce stress and simplifies life. Without have a plan on how to manage time, it can create stress in life and also forgetting important dates and deadlines. By not having some type of organization in life it will create chaos and will seem as if there is not enough time in one day to complete daily tasks. Every day will be a challenge to complete and it will be less productive. By not having an organized method to complete a day; it can result in frustration, stress, and not being able to accomplish much. Not making good use of time can affect people in many different ways. In general the days of the week can be very hectic and tiresome. A lot of frustration is usually the result of poor time management. Make a schedule; this will keep a focus on what need to be done. With effective time management you learn to overcome procrastination and you learn to prioritize. Once a plan is made and a day is organized people will instantly see the benefits of time management. Categorize task according to priority and urgency can identify tasks that are useless or unnecessary. Life without any form of organization is very stressful and less productive. This help in creating a more productive day. After completing a time chart it will be easy to spot time budgeting problems. This helps in reducing future commitment that can be avoided. One way to do this is by using an A, B, C, D label. That makes you much more confident and decisive in your choices, leaving much less space for guilt. Make sure your to do list corresponds with your schedule or calendar. Most people have a general idea of what needs to be done, but never actually take the time to analyze the steps that need to be taken in order to complete the task. The demands and the payoffs for increased efficiency get larger as your responsibilities grow. Finally I can say that the organizer of the said seminar did a great job. Great speaker was there. Wonderful topics was discussed and presented. Customer Satisfaction of Service * Marlon Valenzuela . the customer is always right is usually wrong. In my line of work I see this every day. I am a manager at an outlet store and dealing with customers is my number one priority. There are all kinds of customers, some will make you happy, some will make you scream or some will just be okay. Customers sometimes do not realize that our job is to help them the best way we can. I believe that some of the customers are abusing the â€Å"customer is always right,† because they know that the company does not want to lose them. A customer knows when they are wrong but they will still try to get something out of it because it does not matter if they are right or wrong, in their world they are always right. The first question they ask is â€Å"I want to see your manager. † That is where I come in and try nicely explaining to them the policy and that there is nothing more I can do for them. Just because I am the manager does not mean they will get it cheaper or better. On my previous jobs, I would tell the customer the policy but they still ask to see the manager. This is the part that gets me really frustrating because the manager will side with the customer and then I get the â€Å"customer is always right† speech, like I did something wrong. From what I have learned, having a few bad customers does not mean that the store will lose business; it means that the store might be worse by not agreeing with their employees. I believe that the employees and management need to work as a team and be positive, even when it comes to bad customers. All stores have bad customers and all stores hate it but can not get rid off them because once the complaint gets to the big guys, they make the customers right, that is where they are wrong. They need to appreciate their employees and tell the customer to find another store if they do not like our business. I had customers that complained and screamed and thought they were right but in the end they leave and they still keep coming back to shop [continues] Encourage Customer Complaints One public agency found that three quarters of its customers had no idea who to talk to if they had a problem. Many customers think its simply not worth the hassle to complain. They are skeptical that the organization will do anything or they may even fear retribution. Best-in-business organizations actively encourage customer complaints. Some companies even refer to what they do to encourage complaints as marketing their complaint system. Companies make consumer service cards available at the place of business. Many solicit feedback wherever they post or publish customer service standards, on all correspondence, on bills, and in the telephone directory. Some offer discount coupons to encourage customer feedback. Many publish information on how they can be contacted in more than one language. They publish 1-800 and other numbers for the company where consumers are most likely to see them, e. . , on the product packaging. Companies also market their complaint handling systems during conferences and meetings, in annual reports, newspapers, association circulars, videos, audio tapes, letters, press releases, speeches, training sessions and via electronic mail. Seek to Delight Their Customers The benchmarking partners often use the phrase delight the customer and go out of their way to exceed expectations. Often this mean s a compassionate ear. An insurance company has a special team that deals with the needs of grieving spouses. Companies give front-line employees the authority to award customers who have complaints with products, coupons, or even cash when it is necessary to resolve a complaint. Even public sector employees are able to give certain products and services to customers with complaints. For example, the U. S. Postal Service can give up to $20 in stamps when it is appropriate. One service company sets no limits on the front-line employees authority but tracks company norms for what it takes to resolve particular types of problems. Team leaders look at and discuss variances from these norms. Additionally, employees share ideas for ways to resolve complaints creatively within or below company norms. Understand Customer Expectations These organizations demonstrate a commitment to understanding the customers perspective. Most of the benchmarking partners send surveys to customers who have complained recently to see how satisfied they were with how the complaint was handled. Some call the customers to determine satisfaction. One organization surveys every fourth customer with a complaint. Another described complaints as free information about their customers needs and expectations. These organizations supplement surveys of people who complain with routine and often extensive data collection tools in order to understand their customers. Customers are surveyed to determine their level of satisfaction with existing services. Surveys are sent with questions, often in a Likert Scale format where the customer can select the degree of satisfaction on a scale, e. g. , from one to five. These surveys assess customer satisfaction with existing services, delivery of services, helpfulness of employees, and overall performance of the organization. Some companies add a few short questions to the end of customer calls or correspondence. Companies also survey their front-line employees for their attitudes as well as for their ideas for improved service, asking their employees to take the customers perspective. After the nearby community complained about noise levels, the Red River Army Depot changed the times they detonated ammunition and put listeners (members of the community) at check-points throughout the surrounding area to monitor noise levels. The partners focus on clear customer target groups. One company that serves a wide variety of customers decided to focus on its high-volume business customers. Three months after a high-volume business customer has complained, the company follows up to find out whether they are still using their services and, if not, the reasons for dissatisfaction. In addition, the company routinely solicits feedback before, during, and after service. It conducts focus groups and has established a Customer Advisory Council to drive decisions related to this key target group. Manage Customer Expectations These organizations do not wait for complaints to come in the door. They try to anticipate the needs and problems of customers and to set realistic expectations through customer education and communication strategies. Research shows that 40 percent of complaints come from customers having inadequate information about a product or a service. (5) Using customer feedback to understand customer expectations and needs, organizations educate their customers and/or the public on what they can expect from their products and services and what obligations and responsibilities their customers have. For example, one enforcement/ regulatory partner has extensive education on the requirements and reasons for utilizing their services. Know How to Say No Both companies and government agencies, especially regulatory agencies, need to draw limits. When it is not possible to give the customer what they would like, it is still possible for a customer to feel that he or she has been heard and has been treated fairly. A number of techniques convey concerncalling customers and telling them the company understands; giving the customer the best explanation they can; and being open and honest with customers concerning laws and policies of the organization. Being professional and considerate of customers enhances their view of the organizationeven when the customer may be disappointed with the outcome. A recent taxpayer letter to the Internal Revenue Service shows that the techniques cited above really work: For the first time in a long time, a communication from IRS is clear, concise, informative and user friendly. . The attachedwhile Id preferred not to have made the mistakepoints out exactly what happened and what needed to be done. In a small percentage of cases, it will be necessary to close a complaint when it is felt that the company or agency has done everything that can be done. Recognizing that it is not always possible to satisfy a customer, having procedures and trained staff to handle the se cases, is part of an effective complaint handling system. Keep the Human Touch One company found that it made a major mistake when it introduced enhanced information technology.